Effective communication is critical to the elimination of misunderstandings, miscommunications and misperceptions.  With it, an organisation is better able to increase its productivity by harnessing the intellectual capital of its people.  This includes their knowledge, ideas and networks.  Such an organisation will also enjoy the highly productive synergy which is created through effective interpersonal communication and open information sharing.


The objectives of the programme are to enable participants to :

• understand the importance of listening and oral communication in the everyday work life;
• improve communication skills as they direct relate to the job;
• learn  communication techniques for ongoing individual self-development; and
• increase their value to the organisation by helping them do their job better.

Session 1: Listen Effectively	Managing The Listening Process
	Listening Styles
Session 2: Overcome Barriers To Active Listening	Barriers To Listening
	Overcome Sender And Receiver Barriers
Session 3: Develop Listening Skills	Adopt Correct Attitudes
	Develop Listening Skills
Session 4: Enhance Oral Communication	Improve Verbal Skills
	Manage Voice
Session 5: Communicate Through Body Language	Read Attitudes or Intentions Through Gestures
	Read Postures
	Sensitivity to Channels of Communication
Session 6: Engage Through Communication Styles	Four Basic Communication Styles
	Sensory-based Communication Styles
Session 7: Integrate Learning & Plan For Action	Integrated Case Study