Problems are a fact of organisational life.  In order to come up with creative and effective solutions, organisations must analyse their problems deeply and holistically.  Such an approach will prevent the occurrence of recurrent problems.  In today’s ever-changing environment, it is necessary to equip employees with the ability to use specific problem-solving and decision-making tools appropriately in different situations.


The objectives of the programme are to enable participants to :

• identify the immediate (basic or fundamental) cause of a problem or failure;
• develop techniques for solving complex problems;
• apply a systematic approach to making decisions;
• recognise why creative thinking skills is essential for success in the workplace; and
• develop skills in applying creative thinking to group and individual problem-solving situations.

Session 1: Focus on the Problem	Understand the Fundamental Problem-solving Process
	Define The Problem
Session 2: Find The True Cause & Eradicate The Problem	Generate Facts
	Generate, Clarify & Discuss Causes
	Select the Most Likely Causes & Verify The Cause
	Carry Out Corrective Actions & Monitor Progress
Session 3: Make Effective Decisions & Prevention Planning	Make Effective Decisions
	Prevent A Problem
Session 4: Solve Complex Problems	Apply Complex Problem-solving Process
	Apply The 5 Whys Method
Session 5: Improve Creativity Skills	Improve Creativity Through Brainstorming "Achieve The Impossible" Method
	Association Method
Session 6: Apply Problem-Solving & Creative Thinking Skills	Overcome Barriers To Creativity
	Sharpen Your Intuitive Thinking
	Put Creative Skills Into Action
Session 7: Integrate Learning & Plan For Action	Integrated Case Study

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	Module 1: Learning to Learn
	Module 2: Literacy
	Module 3: Listening & Oral Communication
	Module 5: Personal Effectiveness
	Module 6: Group Effectiveness
	Module 7: Organisational Effectiveness

Solutions - Human Capital Development and Performance