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Overview

The single most important driver of business success is people. Great, talented people who will help you take your business where you want and need it to go.

As market conditions continue to evolve and companies quickly change business objectives, organizations need the right blend of critical skills. Managers of successful companies are at the forefront of job re-engineering. They will need better and faster methods to assess and match jobs with business talent to succeed in an economy of continuous change. However, companies cannot afford to change their talent pool each time a change occurs. They have to manage their existing talent and take extra effort to change their behaviours, work attitudes and skills. The biggest challenge is the ability to change people’s mindset.

Programme Objectives

Shifting mindset is often at the heart of moving the business forward. Mindset reflects the way people – both as individuals and groups – think and react to new and evolving situations. To move a business in a new direction, the desired mindset would be reflected in eagerness to implement new ways and a willingness to move in new, unchartered directions; an entrenched mindset is often locked in to the current mental approach and past experiences.

This programme outlines the steps that an organization can take to change the mindset of their talent pool so that they can respond positively to the changes and challenges facing the organization.

The programme will cover the following :

• Understanding the characteristics of mindset.
• Mental models and heuristics.
• Why does mindset need to shift?
• The Fixed and Growth mindsets.
• Mindset Change – the Meaning of Effort.
• The Truth about Ability and Accomplishment.
• The Mindset of an Achiever
• The Role of the Leader in mindset change.
• Techniques to deal with fixed mindsets.
• Tools and processes for changing mindset to manage change in organizations.
  
  

Methodology

The programme will be conducted through lectures, case studies and syndicate work.

Participants will participate in exercises to determine their own mindset and apply appropriate tools to change them.

Duration

Two Days

Overview

Modern day corporations operate on a global scale. As globalization gathers momentum, contact between business people from other countries is becoming more frequent. The more national boundaries a company crosses, the greater the scope of misunderstanding and conflict. To succeed internationally, it is essential for employees in corporations to be able to break the barriers of culture, language and set patterns of thinking.

In the global business environment, contact with foreign cultures can assume various forms. International assignments, cross-border negotiations and international teams are just few examples where employees encounter differing customs, values and business practices. Employees will be exposed to different working styles and communication approaches which, in turn, can lead to the risk of misunderstanding and confusion. By preparing suitably, corporations will be in a better position not only to pre-empt any difficulties that it or its’ employees may encounter but also to build profitable and rewarding relationships.

Programme Objectives

This programme will benefit employees who are posted on an international assignment, liaise regularly with overseas clients and colleagues or work in an international environment. They will learn the skills to communicate effectively across cultures which are essential for the corporation’s success.

The programme will help managers to negotiate deals and manage business in a different country. It will provide participants with a proven knowledge of cross-culture negotiation techniques and communication skills to better manage contracts and prevent conflicts.

Organizations have realized that their personnel need to understand the dos and don’ts about people from different cultures in order to conduct global business. The programme follows a behavior centered approach. It will provide participants a guide on how to behave appropriately when conducting business internationally.

Methodology

The programme will be conducted through lectures, discussions, and syndicate work. There will also be case studies which will be reviewed and shared, to highlight the possible scenarios that can happen in a real cross-cultural environment.

Who Should Attend?

General Managers and managers that handle international business and international business development and those that negotiate and implement contracts across cultures. Managers that work as abroad as expatriates.

Duration

Two Days

Overview

This program is divided into two modules namely; Leading Change and Transition Management.

Leading Change entails a structures and systematic framework with a 7 stage change process supported by a set of change techniques and tools to help the change leader or agent get the best outcomes at each stage of the process for a lasting change to happen.

The second module on Transition Management will deal with strategies and actions the change leader need to use to help those affected by the change to adapt better to the change event.

Programme Objectives

• Gain a good understanding of the key elements of leading change and transition management processes.
• Learn to understand differences between change and transition and to know the reasons why both must be well managed to get the desired change and transition results.
• Understand the role of leadership and learning in change.
• Understand how to develop change and transition management strategies and execution plans for the initiative.
• Learn how to cope with personal and “non-stop’’ change.
  
  

Who Should Attend?

All managers and executives who have to deal with organization or department change and to Manage individual transition to obtain effective results.

Duration

Two Days

Overview

With the current business environment truly being global, creating an ethical and diverse organization is very important. Building an ethical and diverse organization goes far beyond a mere knowledge of regulations however; it’s also about actively building an organizational culture that is based on ethical behavior and diversity awareness. Ethical issues confront organizations whatever line of business they might be in.

The debates and dilemma surrounding business ethics have tended to attract an enormous amount of attention from various quarters. Consumers and pressure groups appear to be increasingly demanding firms to seek out more ethical and ecologically sounder ways of doing business. The media also constantly seems to be keeping the spotlight on corporate abuses and malpractices. And even firms themselves appear to be increasingly recognizing that being ethical (or at the very least being seen as being ethical) may actually be good for business.

Programme Objectives

The programme provides the means to appreciate and understand business ethics. It helps to improve ethical decision making by providing managers and leaders with the appropriate knowledge and tools that allow them to correctly identify, diagnose, analyze, and provide solutions to the ethical problems and dilemmas they are confronted with.

Business malpractices have the potential to inflict enormous harm on individuals, on communities and the environment. The programme will assist managers and leaders to understand more about the causes and consequences of these malpractices and identify ways of avoiding and managing them.

The programme is an important part of the education of any manager, especially managers with responsibility for foreign operations who are confronted with many ethical issues that do not arise in domestic business. The topics covered and skills developed in the programme are designed to promote ethical behavior that goes beyond a simple knowledge of regulations and legal compliance. It will demonstrate how to create a predominant organizational culture in a way that enhances the quality, credibility and effectiveness of an organization within the global marketplace.

Methodology

A variety of methods will be used including lectures, interactive discussions, group exercises and discussion on current best practices.

Recognizing how important corporate and organizational accountability is, this program is designed with the challenges of today’s business leaders in mind, built upon a solid foundation of practical and actual case studies.

Who Should Attend?

This program is designed with business leaders, executives, and senior managers in mind, those who are hoping to instill a culture of ethical behavior throughout all levels of their organizations.

Duration

Two Days

Overview

In the face of an increasingly competitive (even hostile) market, organizations are looking for ways to stay ahead of the competition, serve their customers better, motivate their employees to higher levels of performance and seek ways to save costs and increase revenues. This is by no means an easy challenge. It is a never–ending journey that needs the involvement and cooperation of everyone in the organization if the continued success of the organization is desired. It involves Systemic Change, viz. changes in structure and technology, systems and procedures, staff and skills levels, mindsets and commitment…..all guided by a common Shared Vision or purpose and driven by a Business Strategy that delivers quality products and services to the Customer…. faster, better and cheaper. This is the essence of competitive advantage.

This workshop is thus designed to provide an opportunity for participants to discuss, understand and identify the characteristics and requirements of an organization going through such changes and the change in attitude and ways of working and relating needed to ensure a smooth transition to a higher performance culture and to stay ahead of the competition all the time.

Programme Objectives

By the end of this Workshop, Participants will be able to:

• Identify and interpret the likelihood and impact of global, regional and local trends that can affect their business. (SCENARIO THINKING)
• Gain an intimate knowledge of organizational change and the process of successfully leading and managing it. (KNOWLEDGE)
• Identify and apply skills to lead and manage changes that they currently face and will have to face in the near future. (SKILLS)
• Exercise and challenge each other in adopting a positive mindset and commitment to this transformation effort/journey. (MINDSET CHANGE). Also to lead and transform his/her business unit to a higher level of commitment and performance. (NEW WAYS OF WORKING).
• Develop a personal action plan ( with a buddy ) to do this, both in personal as well as work situations. (LEADING & APPLYING)
• Communicate and relate with each other and the Facilitator to build up a Network on “coping with change” (SUPPORT SYSTEM – ENCOURAGING & COACHING)
  
  

Programme Content

The Programme begins with an in-depth discussion and practice on SCENARIO THINKING as applied to the business. The Programme is then divided into 4 Modules :
Module 1: Understanding the Nature & Need for Change
Module 2: Communicating the Message & Leading the Change
Module 3: Managing Transitions & Dealing with Resistance to Change
Module 4: Follow Through & Holding Gains with Personal Resolve

Approach

Together with input / discussion sessions, there will be simulations, role practice sessions, latest videos and cases on change management and testimonies from change leaders in the Organization.

Who Should Attend?

Managers and Supervisors of Business Units.

Duration

Three Days